Return Policy

Returns Shipping

We do not offer free shipping labels for returns. Customers are responsible for all shipping costs to send back a return.


We offer our customers a 24-hour hesitation period. During this hesitation, we support our customers with any unreasonable refund request. 

After the hesitation period, most items purchased from our website may be exchanged for store credit within 14 working days from the date of received.

Please Note:

  • Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Returned items with any sign of being worn are classified as unacceptable and will not be refunded.
  • Items Not Returnable: For hygiene reasons, we do not accept the exchange or return of panties, bodysuits, bikinis, G-strings, thongs, or similar intimate items.
  • Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items, and they should take up the insurance on their own.
  • Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such as EMS or DHL that offers a tracking method. If you do not use a courier that offers away to track the package or offers a return receipt request, our company cannot be held responsible for the non-receipt of returned goods.
  • Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
  • Credits: Credits will be issued within 15 days of receipt of the item. Please include your order date and order number to expedite the processing of your credit.
  • If the product is returned or exchanged due to customer reasons, the return shipping fee shall be reinforced by the buyer; if it is sent by the seller by mistake, the return shipping fee will be reinforced by the seller.

How To Return/Exchange an Item

  • If there is a problem with the order, e-mail us at support@nbashapewear.com, ASAP no later than 7 business of the receipt to let us know of your return or exchange.
  • You will receive a questionnaire for this issue via reply email. Send back your answers filled in the questionnaire and send it back with the order. 

  • you can also utilize the chat feature on our website for faster response.